Refund policy

Return & Refund Policy

Last updated: October 16, 2026

Thank you for shopping at Teksin Rugs. This policy applies to all products purchased on teksinrugs.com, operated by Teksin LLC ("we", "us", "our").

Made-to-Order Products
Every Teksin Rugs product is made to order on the same day your order is placed. For this reason, orders cannot be cancelled or changed once placed, and we do not accept returns or exchanges for change of mind, personal preference, or an incorrect selection made by the customer (such as the wrong logo, model or size).

Damaged, Defective or Incorrect Items
If your rug arrives damaged, defective, or different from your confirmed order, we will make it right. Please contact us within 14 days of delivery and include:
- Your order number
- Clear photos of the rug
- Clear photos of the packaging and shipping label

After reviewing your request, we will send you a replacement or issue a refund. In most cases you will not need to send the rug back. If we need the item returned, we will send you return instructions before you ship anything. Please do not send items back without contacting us first.

Personalized and Custom Photo Orders
Rugs made with a personalization request or an uploaded photo are produced according to your instructions and cannot be returned or exchanged. If the rug arrives damaged, defective, or does not match your confirmed order, the section above applies.

Refunds
Approved refunds are issued to your original payment method. Depending on your bank or card issuer, it may take 5–10 business days for the refund to appear on your statement.

Contact Us
If you have any questions about this policy, please contact us:
Email: teksinrugs@gmail.com
Phone: +1 (915) 201-7629